Question 1

How does the airport transfer service work?

Accepted Answer

Our driver awaits you at the arrivals area with a name sign. We monitor your flight in real time to adjust the pickup time. The service includes luggage assistance and complimentary bottled water.

Question 2

How large is CTF TOUR's fleet?

Accepted Answer

We have 15, 18, and 20-seat vans, executive cars, luxury SUVs, and other vehicles on demand. All are equipped with air conditioning, seat belts, and mandatory insurance.

Question 3

Do you travel outside of Rio de Janeiro?

Accepted Answer

Yes! We travel to Búzios, Cabo Frio, Petrópolis, Angra dos Reis, Paraty, Aparecida do Norte, and many other destinations. Contact us about your desired destination.

Question 4

How do I request a quote?

Accepted Answer

You can request a quote via WhatsApp, through the website contact form, or by phone. We respond within 1 hour during business hours.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PIX, bank transfer, credit card (up to 3 interest-free installments), and cash. For companies, we offer monthly billing.

Question 6

Do the vehicles have air conditioning?

Accepted Answer

Yes, all our vehicles are equipped with fully functioning air conditioning. Passenger thermal comfort is a priority.

Question 7

Are the drivers licensed professionals?

Accepted Answer

Yes, all our drivers hold category D or E licenses, have up-to-date mandatory certifications, proven experience, and undergo regular training in defensive driving and customer service.

Question 8

Are you available 24 hours?

Accepted Answer

The airport transfer service operates 24 hours a day, 7 days a week. For other services, our hours are Monday to Saturday from 7 AM to 10 PM and Sundays from 8 AM to 8 PM.

Question 9

How long does the trip from Rio de Janeiro to Búzios take?

Accepted Answer

The trip from Rio de Janeiro to Búzios takes an average of 2.5 to 3 hours, depending on traffic and the departure point. Our drivers know the best routes.

Question 10

Can I make stops during the trip?

Accepted Answer

Yes! On custom trips, you can make as many stops as you wish. Just plan the itinerary in advance to ensure the best experience.

Question 11

Do you provide transportation for events and weddings?

Accepted Answer

Yes! We offer complete logistics for events, including weddings, graduations, conferences, and parties. Dedicated fleet, uniformed drivers, and customized planning.

Question 12

Do I need to pay in advance?

Accepted Answer

For reservations, we require a 30% deposit for confirmation. The remainder can be paid on the day of service. For companies with contracts, we offer monthly billing.

Question 13

Do you issue invoices?

Accepted Answer

Yes, we issue invoices for all services provided. Just request one at the time of booking and provide the billing information.

Question 14

What is the difference between the 15 and 20-seat vans?

Accepted Answer

The 15-seat van is ideal for medium groups and sightseeing tours, offering great value. The 20-seat van offers more space, making it perfect for excursions and larger groups with lots of luggage.

Question 15

What is the cancellation policy?

Accepted Answer

Cancellations made at least 48 hours in advance receive a full refund of the deposit. Between 24 and 48 hours, we refund 50%. Cancellations made less than 24 hours before are non-refundable, except in cases of force majeure.

Question 16

Do you offer sightseeing itineraries in Rio de Janeiro?

Accepted Answer

Yes! We offer complete itineraries including Cristo Redentor, Pão de Açúcar, Copacabana, Ipanema, Lapa, Santa Teresa, and much more. The driver acts as a guide, providing tips and information about each location.

Question 17

Are the vehicles insured?

Accepted Answer

Yes, our entire fleet has full insurance coverage, including passenger insurance (APP), vehicle insurance, and third-party liability insurance. Your safety is our number one priority.

Frequently Asked Questions

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